FAQ & Support

ThermoGenius is an AI-powered recipe converter that transforms any standard recipe into precise, step-by-step Thermomix instructions optimized for your specific model (TM6, TM7, TM5, or TM31).

How it works:

1. Paste any recipe (text, URL, or just ingredients)
2. Select your Thermomix model
3. Our AI analyzes the recipe and converts it to precise Thermomix steps
4. Get detailed instructions including times, temperatures, and speeds

Short answer: No! You can use ThermoGenius without signing up.

Long answer: While you can convert recipes anonymously, creating a free account unlocks several benefits:

• Save recipes: Keep all your conversions in one place
• Sync preferences: Your Thermomix model and dietary settings sync across devices
• Access history: Revisit previously converted recipes
• Cloud backup: Never lose your favorite recipes

You can always start without an account and create one later without losing your work (recipes are saved locally in your browser).

Yes! ThermoGenius is completely free to use with no limits on recipe conversions.

We believe great cooking should be accessible to everyone. There are no hidden fees, paywalls, or subscription requirements.

ThermoGenius supports all modern Thermomix models:

• TM6 – Full support including all accessories and Guided Cooking features
• TM7 – Full support including TM7-exclusive features
• TM5 – Comprehensive support with model-appropriate instructions
• TM31 – Complete support adapted for older hardware capabilities

Each conversion is optimized for your specific model's capabilities, speeds, and accessories. For example, TM6/TM7 conversions can leverage slow cooking mode, sous vide, and fermentation, while TM5/TM31 conversions use traditional methods.

Currently: ThermoGenius works best with English recipes. You can paste recipes in other languages, but the AI may not understand them correctly.

Coming soon: We're working on multilingual support for German, French, Spanish, and Italian recipes.

Ingredient substitution lets you swap ingredients while maintaining recipe quality. Here's how:

1. Convert a recipe using the main converter
2. Look for the "⇄ Substitute" button next to each ingredient in the converted recipe
3. Click the substitute button for the ingredient you want to replace
4. Review AI-powered suggestions ranked by confidence (Recommended vs Acceptable)
5. Select your preferred substitute – the recipe automatically regenerates with updated instructions
6. Use "↶ Undo" button if you want to revert to the original

Setting preferences personalizes your ThermoGenius experience:

1. Click the "⚙️ Preferences" link in the top navigation
2. Select your Thermomix model (TM6, TM7, TM5, TM31)
3. Choose your accessories (e.g., Second Bowl, Cutter, Food Processor)
4. Set dietary preferences (Vegan, Keto, Gluten-Free, etc.)
5. Mark any allergens (nuts, dairy, shellfish, etc.)
6. Click "Save Preferences"

What happens next:

• Recipe conversions will optimize for your model and accessories
• Ingredient suggestions will respect your dietary restrictions
• Allergen warnings will appear when relevant
• Settings sync across devices when signed in

Automatic saving (no account needed):

All converted recipes are automatically saved to your browser's local storage. Access them via "My Recipes" in the navigation menu.

Cloud saving (account required):

Sign in to sync your recipes across devices and ensure they're never lost. Your recipes will be available on any device where you're signed in.

Yes! ThermoGenius can extract recipes from URLs, including:

• Recipe blogs and websites
• YouTube video descriptions (paste the video URL)
• Pinterest pins with recipe text
• PDF recipe documents (paste the URL if publicly accessible)

How to use:

1. Copy the full URL of the recipe page
2. Paste it into the recipe input box
3. Click "Convert Recipe"
4. ThermoGenius will extract and convert the recipe automatically

ThermoGenius can help you find recipes based on available ingredients!

Method 1: Ingredient Finder

1. Click "Find by Ingredients" on the home page
2. Select ingredients you have from the visual grid
3. Click "Get Meal Suggestions"
4. Browse suggested recipes and convert your favorite

Method 2: Simple List

1. Type or paste your ingredient list into the main input box
2. Add any cooking method notes (e.g., "bake", "quick meal")
3. Click "Convert Recipe"
4. ThermoGenius will generate a complete recipe with Thermomix instructions

Recipe conversions typically take 3-10 seconds. If it's taking longer or timing out:

1. Check your internet connection – Poor connectivity can cause timeouts
2. Simplify the recipe – Very long or complex recipes may take longer. Try breaking it into smaller parts
3. Remove unnecessary text – Delete story sections, comments, or ads from the pasted recipe
4. Refresh and retry – Sometimes a simple page refresh resolves the issue
5. Try a different browser – If the problem persists, test in Chrome, Firefox, or Safari

While our AI is highly accurate, occasional errors can occur. Here's how to get better results:

Common causes:

• Input recipe was unclear or poorly formatted
• Missing cooking times or temperatures in original
• Non-standard recipe structure (e.g., story-style format)
• Unusual ingredients or techniques

How to fix:

1. Clean up the input – Remove stories, ads, and comments. Keep only ingredients and instructions
2. Add missing details – Include cooking times, temperatures, and serving sizes
3. Format clearly – Use line breaks to separate ingredients and steps
4. Reconvert – Try the conversion again with the improved input
5. Report issues – Use the contact form to report persistent problems (helps us improve!)

If your recipes are missing, follow these steps:

For browser-saved recipes (no account):

1. Check if you cleared browser data – Clearing cookies/cache deletes local recipes
2. Check if you're using the same browser – Local storage doesn't sync across browsers
3. Check incognito/private mode – Recipes saved in private browsing won't persist

For cloud-saved recipes (with account):

1. Verify you're signed in – Check the top navigation for your account status
2. Try signing out and back in – This refreshes your account data
3. Check "My Recipes" page – Ensure you're on the correct page
4. Contact support – We can help recover cloud-saved recipes

If the substitution feature isn't responding:

1. Check for "⇄ Substitute" buttons – They appear on each ingredient after conversion
2. Wait for conversion to complete – Substitution only works on fully converted recipes
3. Clear cache and reload – Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
4. Disable browser extensions – Ad blockers may interfere with API calls
5. Try a different ingredient – Some ingredients (like water or salt) may have limited substitutes

Performance troubleshooting steps:

1. Check your internet connection – Run a speed test (try fast.com)
2. Clear browser cache – Old cached files may cause issues
   • Chrome: Settings → Privacy → Clear browsing data
   • Firefox: Settings → Privacy → Clear Data
   • Safari: Preferences → Privacy → Manage Website Data
3. Update your browser – ThermoGenius works best on latest versions
4. Disable extensions – Try in incognito/private mode to rule out extension conflicts
5. Try a different device – Test on mobile or tablet to isolate the issue
6. Check status page – Visit our status page to see if there are any outages (coming soon)

Authentication troubleshooting:

If you can't create an account:

• Check that your email is valid and properly formatted
• Use a strong password (8+ characters, mix of letters and numbers)
• Check your spam folder for the verification email
• Make sure cookies are enabled in your browser

If you can't sign in:

• Double-check your email and password (case-sensitive)
• Try "Forgot Password" to reset your credentials
• Clear cookies and cache, then try again
• Ensure you're not in private/incognito mode

No. ThermoGenius is an independent service created by passionate home cooks and developers.

We are not affiliated with, endorsed by, or connected to Vorwerk, Thermomix, or any official Thermomix entities. We are fans of the appliance who built a tool to help the community convert recipes more easily.

We believe in transparency. Here's exactly what we collect:

With an account:

• Email address – For login and password recovery
• Password – Encrypted, never stored in plain text
• Recipes you save – Stored securely to sync across devices
• Preferences – Model, accessories, dietary settings

Without an account (anonymous usage):

• Usage analytics – Anonymized data (pages visited, features used) via Google Analytics
• Error logs – To fix bugs and improve service
• No personal data – Recipes saved locally in your browser only

What we DON'T do:

• ❌ We don't sell your data to third parties
• ❌ We don't share your recipes publicly
• ❌ We don't send marketing emails (unless you opt in)
• ❌ We don't track you across other websites

Read our full Privacy Policy for complete details.

Yes! We take data security seriously:

• Encryption: All data encrypted in transit (HTTPS) and at rest
• Secure hosting: Hosted on enterprise-grade servers (Supabase, EU-based)
• Access controls: Strict database security with row-level permissions
• Regular backups: Your data is backed up daily
• GDPR compliant: Full compliance with EU privacy regulations

Absolutely. You have full control over your data (GDPR "Right to be Forgotten").

To delete your account:

1. Sign in to your account
2. Go to Account Settings (coming soon in UI)
3. Click "Delete Account"
4. Confirm deletion

What happens:

• Your account is permanently deleted within 30 days
• All saved recipes and preferences are removed
• We retain anonymized analytics only (no personal identifiers)

Alternative: Contact us at privacy@thermogenius.com to manually request deletion.

Short answer: Recipes are yours, but please don't republish our conversions in bulk.

Long answer:

• Personal use: ✅ Use converted recipes for yourself, family, friends, cooking classes
• Sharing individual recipes: ✅ Share a few recipes on social media or blogs (attribution appreciated!)
• Small-scale commercial: ✅ Use in your restaurant, catering business, or small food business
• Bulk republishing: ❌ Don't scrape and republish hundreds of conversions as your own content
• Reselling conversions: ❌ Don't resell ThermoGenius conversions as a paid service

For commercial licensing or partnerships, contact us at business@thermogenius.com

We appreciate bug reports! They help us improve ThermoGenius for everyone.

What to include:

• Description of the issue
• Steps to reproduce the problem
• Your browser and device (e.g., "Chrome on Windows 11")
• Screenshots or screen recordings (if applicable)
• The recipe URL or text (if conversion-related)

Where to report:

• Email: bugs@thermogenius.com
• Contact form: Contact page

We typically respond within 24-48 hours.

We love hearing your ideas! ThermoGenius is built for the community.

Feature request channels:

• Email: features@thermogenius.com
• Contact form: Contact page
• Social media: Tag us with #ThermoGenius (links coming soon)

What happens next:

1. We review all suggestions (even if we can't respond to each one)
2. Popular requests get prioritized in our roadmap
3. We may reach out for clarification or beta testing